Refund Policy
Last updated: August 26, 2025
This Refund Policy describes the conditions under which Cibuwai may issue refunds for purchases made through cibuwai.pro. By completing a purchase on our platform, you acknowledge that you have read and agreed to the terms set out below.
1. Scope of This Policy
This policy applies to all paid subscriptions, one-time purchases, and access fees for digital content and interactive learning services offered by Cibuwai. It does not apply to free accounts or trial periods.
2. General Refund Eligibility
Refund requests are evaluated on a case-by-case basis. A refund may be granted when one or more of the following conditions are met:
- The service was not delivered or was substantially unavailable due to a technical fault on our end.
- The purchase was made in error and no content has been accessed.
- A duplicate charge was processed for the same order.
- The request is submitted within the eligible timeframe described in Section 3.
Refunds are not guaranteed and are issued at the sole discretion of Cibuwai where eligibility criteria are not clearly met.
3. Refund Request Timeframes
All refund requests must be submitted within the applicable window from the original purchase date. Requests received outside these windows will not be considered.
| Purchase Type | Refund Window |
|---|---|
| Monthly subscription | 7 days from billing date |
| Annual subscription | 14 days from billing date |
| One-time content purchase | 7 days from purchase date |
| Promotional or discounted purchase | Not eligible for refund |
4. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- The refund window has expired.
- A significant portion of the purchased content or service has been accessed or consumed.
- The purchase was made at a promotional, discounted, or bundled rate.
- The request cites a change of mind after content has been accessed.
- The account was suspended or terminated due to a violation of our Terms of Service.
- Dissatisfaction with quiz results, scores, or learning outcomes.
5. Subscription Cancellations
5.1 Cancelling a Subscription
You may cancel your subscription at any time through your account settings. Cancellation stops future billing but does not automatically trigger a refund for the current billing period.
5.2 Access After Cancellation
Upon cancellation, your access to paid features remains active until the end of the current paid period. No partial refunds are issued for unused days within an active billing cycle unless a technical failure caused the service to be inaccessible.
6. How to Submit a Refund Request
To request a refund, contact our support team with the following information:
- Full name associated with the account
- Email address used for registration
- Date of purchase
- Order or transaction reference number, if available
- A clear description of the reason for the request
Requests can be submitted by email at [email protected]. We aim to acknowledge all requests within 3 business days and to resolve them within 10 business days of receipt.
7. Refund Processing
Approved refunds are returned to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider, but typically take between 5 and 14 business days to appear on your statement. Cibuwai is not responsible for delays caused by third-party payment processors or financial institutions.
8. Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Initiating a chargeback without first seeking resolution through our support team may result in the immediate suspension of your account pending investigation. We will cooperate fully with any payment dispute process and provide all relevant documentation to the payment provider.
9. Service Interruptions and Technical Issues
If a paid service is unavailable for an extended period due to a fault attributable to Cibuwai, affected users may be eligible for a proportional credit or refund. Such cases are assessed individually. Scheduled maintenance, force majeure events, or issues caused by third-party infrastructure providers do not automatically qualify for compensation.
10. Changes to This Policy
Cibuwai reserves the right to update or modify this Refund Policy at any time. Changes take effect upon publication on this page. The date at the top of this document reflects when the policy was last revised. Continued use of the platform after any change constitutes acceptance of the revised terms. We recommend reviewing this page periodically.
11. Contact Information
For questions about this policy or to submit a refund request, please reach out to us using the details below:
Cibuwai
Piekoszowska 32/b, 25-603 Kielce, Poland
Email: [email protected]
Phone: +48 502 167 702
Website: cibuwai.pro